Privacy Policy

Our contact details

Name: Altosi Ltd trading as Dulcie Mascord Address: Park House, 10 Park Street, Bristol, BS1 5HX Phone Number: +44 (0) 117 471 0981

E-mail: info@dulciemascord.com https://www.dulciemascord.com

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you when placing an order on our website.

We use the information that you have given us in order to process your order.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting info@dulciemascord.com
• We have a contractual obligation to process your orders.
• We have a legal obligation to keep records for 6 years from the end of the accounting year they relate to.
• We have a vital interest, for example to prevent loss of life or personal injury.
• We need it to perform a public task such as to prevent crime.
• We have a legitimate interest.

How we store your personal information

Our company is hosted on Amazon Web Services (AWS). AWS provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through AWS’s data storage, databases and the general AWS applications. They store your data on secure servers behind a firewall.

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We keep personal identifiers, contacts and characteristics for up to 6 years and 365 days. We will then dispose your information by removing the order records from the AWS systems.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@dulciemascord.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Park House, 10 Park Street, Bristol, BS1 5HX.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk